business logo of JustAnswer

JustAnswerReviews 19,832

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+385
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,674
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Dennis R.
Unfollow Dennis R.
Share Review
Report Review

Technician understood problem with my Sanyo TV shutting off as soon as it is turned on. Apparently the TV needed the main board replaced. He gave me a few different places where I could order the board and I went to ebay and found it and ordered it. I am awaiting it's arrival and will find out if that works.

Date of experience: January 22, 2026
New Jersey
1 review
0 helpful votes
Follow Jennine K.
Unfollow Jennine K.
Share Review
Report Review

The doctor addressed my issue and relieved my anxiety right away by giving me a full explanation with the perfect amount of detail that was easy to understand.

Date of experience: January 22, 2026
Ohio
1 review
0 helpful votes
Follow Vanna P.
Unfollow Vanna P.
Share Review
Report Review

Very Informative
February 1, 2026

Contacted Just Answer because I am concerned my cat may have asthma. We went over signs and symptoms, possible causes and what to expect when I schedule a visit for the physical vet and what my medication options may be.

Date of experience: January 22, 2026
Pennsylvania
1 review
0 helpful votes
Follow Marti S.
Unfollow Marti S.
Share Review
Report Review

I was connected in an effort to return an item that didnt work due to sizing issues.needed a return address or label for it to be returned to supplier.

Date of experience: January 22, 2026
Pennsylvania
1 review
0 helpful votes
Follow Marylynn D.
Unfollow Marylynn D.
Share Review
Report Review

Satisfied customer
February 1, 2026

Steven was very patient with me when it came to fixing my problem. He even followed up with a phone call to make sure everything was okay.

Date of experience: January 22, 2026
Florida
2 reviews
0 helpful votes
Follow Tiffany B.
Unfollow Tiffany B.
Share Review
Report Review

Great help
February 1, 2026

I was concerned over my dog after he took some medication from my other dog and the vet was extremely helpful in guiding me through what I should do!

Date of experience: January 22, 2026
GB
1 review
0 helpful votes
Follow WILLIAM H.
Unfollow WILLIAM H.
Share Review
Report Review

Assistant reply bots
February 1, 2026

A little frustrated with the constant popups to start a new chat and request for further payments, sometimes clicking on the reply link following a chat seems to bring up a new chat and request for payment. The assistant reply bots seem to have a limited reply.

Date of experience: January 22, 2026
JustAnswer S. JustAnswer Rep
1 hour ago

Hello William,

This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
Follow Renee b.
Unfollow Renee b.
Share Review
Report Review

2nd attorney knowledgeable and quick
January 31, 2026

I waited for phone call today but saw email later advising unavailable. A lawyer proceeded to provide generic response. I provided background earlier via pearl and live customer service rep but 1st lawyer asked again.

2nd attorney entered chat after talking to customer service-very knowledgeable, detailed n quick response.
Rep said i woukdnt be charged again! Unclear what it means because charged $5 and $65 which os baffles me due to no explanation of services.

Date of experience: January 21, 2026
Kansas
1 review
0 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

Fast response. I got exactly what I was looking for. If ever I need your assistance again I will contact you immediately. Great service guys.

Date of experience: January 21, 2026
Canada
1 review
0 helpful votes
Follow Sean F.
Unfollow Sean F.
Share Review
Report Review

It was a great experience and the technician was super knowledgeable and able to answer any question I had regarding the issue at hand.

Date of experience: January 21, 2026
South Carolina
1 review
0 helpful votes
Follow Roxanne R.
Unfollow Roxanne R.
Share Review
Report Review

GlendaB is great!
January 31, 2026

GlendaB was able to answer my questions in a very timely manner. I highly recommend Just Answers if you have any questions about your antiques.

Date of experience: January 21, 2026
Texas
1 review
1 helpful vote
Follow Rickie A.
Unfollow Rickie A.
Share Review
Report Review

Suspicious phone calls about iCloud
January 31, 2026

Hi chatted with two people and was very pleased with both of them. Everyone was very courteous and very speedy. There was no weight and I got the answers I was looking for.

Date of experience: January 21, 2026
California
1 review
0 helpful votes
Follow Ann M.
Unfollow Ann M.
Share Review
Report Review

FIXED A HUGE ISSUE FAST
January 31, 2026

I have not been able to scan since the last MS365 update plus the setting pointed to one drive and I use Google. It would not let me make changes. Navaz solved both my issues in less than 30 minutes. Wish I'd talked to him before because my husband, a programmer, worked on the issue for 2 days but couldn't get it fixed. LOVED the service. While I hope I don't need to come back, I'm sure I will the next time MS365 updates.

Date of experience: January 20, 2026
Illinois
1 review
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

Help with Panasonic cam corder
January 31, 2026

Micheal made the solution to my problem about out of date software that is no longer supported very easy for me to understand and was able to work around it. He made it very easy for me for someone who is not well versed on computers. Thank you very much

Date of experience: January 21, 2026
California
1 review
0 helpful votes
Follow Pam B.
Unfollow Pam B.
Share Review
Report Review

He was very helpful
January 31, 2026

Great as always, I always know that when I go on JustAnswer that I will get my answers received whether it be a doctor a lawyer even an electrician. I have been on JustAnswer many years and I really enjoy it.

Date of experience: January 21, 2026
California
1 review
0 helpful votes
Follow Anne L.
Unfollow Anne L.
Share Review
Report Review

Clear and precise actions plan
January 31, 2026

It's been 4 months long of frustrations, worry, distraught, feeling like justice is out of reach!
Daniel gave me hope with his clear and precise actions plan! I'm looking forward to working with him. Thank you JustAnswer!

Date of experience: January 21, 2026
Florida
1 review
0 helpful votes
Follow Nichole G.
Unfollow Nichole G.
Share Review
Report Review

Great Emergency Service
January 31, 2026

The service was fast and reliable… They gave me the best advice… However, while much more economical than Poison Control for animals, the emergency vet still had me call Poison Control animal. Poison control was more reliable and detailed, but still this is a great option.

Date of experience: January 21, 2026
Nevada
1 review
0 helpful votes
Follow cystine w.
Unfollow cystine w.
Share Review
Report Review

Super fast response
January 31, 2026

I've been waiting for a day now for an answer from a different ask a lawyer site and getting frustrated. I was called back within 5 minutes of setting up account here and felt more at ease with my current contract situation after speaking to Dan. Definitely switching memberships!

Date of experience: January 21, 2026
North Carolina
1 review
0 helpful votes
Follow Rick N.
Unfollow Rick N.
Share Review
Report Review

Finding my order
January 31, 2026

He did a great job cause I wasn't sure if I'd ordered one or not, and had no record of it and he was able to solve or find it for me so it was a great experience

Date of experience: January 21, 2026
Minnesota
1 review
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

Eye irritation
January 31, 2026

Unfortunately, the first doctor stopped responding to my questions. That wasted time. Second doctor answered all my questions.

Date of experience: January 21, 2026