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FreelancerReviews 20,053

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,156
value
1,006
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great support
January 31, 2026

I had a call with Russel V to discuss about verified freelancer program.
It was great experience and happy to get verified.
Thank you

Date of experience: January 21, 2026
Pakistan
1 review
0 helpful votes
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Sponsored Bids not standing out
January 31, 2026

The Jess said he will escalate my complain to relevant team high up. As he couldn't resolve it. I am waiting for the team to contact me back. My problem is that my sponsored bids are not ranking up on top. It even goes down rather then of up. Have bid 5 times and it didn't work.

Date of experience: January 22, 2026
Mexico
1 review
0 helpful votes
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Experiencia en Freelancer
January 31, 2026

Hasta el momento ha sifdo bueno, seven varias oportunidades, además tengo un asesor que es Russell V. quien me ha guiado adecuadamente

Date of experience: January 20, 2026
South Africa
1 review
0 helpful votes
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Great interview
January 27, 2026

Great interview. I had an interview Freelancer for my verification badge, and I have to say absolutely professional. Thank you, Russell V. for your professionalism.

Date of experience: January 16, 2026
Chile
1 review
0 helpful votes
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Patient and Professional Assistance
January 26, 2026

Russell who assisted me was very patient and understanding. They gave me enough time to explain my points and show my work. I really appreciate their professional and friendly attitude throughout the process."

Date of experience: January 16, 2026
Sweden
1 review
0 helpful votes
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I request refund from a freelancer that could not deliver what i ordered. Carson helpet me very fast and i got my refund. Thank You!
Kind regards, Diana

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
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Dio muchas vueltas.
January 25, 2026

Le pregunte algo en específico y me dio la info que ya había visto en la pagina de soporte, luego me di cuenta que no entendió lo que le estaba pidiendo y prefirió escalarlo, como debió desde un principio porque era un tema del cual no sabia, pudo haber sido mejor.

Date of experience: January 15, 2026
India
1 review
0 helpful votes
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Supportive
January 24, 2026

Support was helpful and clarified the issue clearly. They confirmed there was no duplicate payment and explained the project fee vs milestone correctly. Thank you.

Date of experience: January 14, 2026
Egypt
1 review
0 helpful votes
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I've had several interactions with Freelancer's support team over the past few months. The support staff are generally responsive and willing to help resolve issues. They respond to queries in a timely manner and show genuine effort to understand the problems being reported.

However, there are areas that could be improved. Sometimes the solutions provided are generic and don't fully address the specific issue at hand. Response times can vary significantly depending on the complexity of the problem, with more technical issues taking longer to resolve.

The knowledge base is helpful for basic questions, but could be more comprehensive for advanced users. Overall, the support service is decent and gets the job done, though there's definitely room for enhancement in terms of expertise and consistency.

Date of experience: January 14, 2026
Finland
1 review
0 helpful votes
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Incomplete project reefund
January 23, 2026

I had an incomplete and later cancelled project. I was confused with the different refund types on the website and Joan helped me out quickly.

Date of experience: January 13, 2026
Viet Nam
1 review
0 helpful votes
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Sure, Joan. I'm very happy with your support.
Thank you again for your help. I'll be happy to leave a review mentioning your name.
Have a great day!

Date of experience: January 13, 2026
Illinois
1 review
0 helpful votes
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Deposit return
January 22, 2026

I had a deposit that I wanted refunded. I tried via the system a couple of times and got rejected. I finally contacted customer service directly (through the app). Joan F did an awesome job of processing it internally and I got my return quickly. Thanks Joan!

Date of experience: January 8, 2026
Egypt
1 review
0 helpful votes
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The team were really helpful
January 21, 2026

Well it's not bad, i was trying to upload a my documents and i got rejected many times but once i talk to the team and i send mail to them they helped me and approved that i'm satisfied with that

Date of experience: January 11, 2026
Pakistan
1 review
0 helpful votes
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I had a very bad experience with Freelancer.com.
My account was suddenly suspended without any clear reason.

When I contacted support, they only replied with an automated message saying "violation of policy" — but they never explained which policy I violated, even after multiple requests.

There was no human response, no evidence, no warning, and no chance to fix anything. My account was just blocked.

This is extremely frustrating because as a freelancer you invest time, effort, and sometimes money into a platform, and then everything disappears without transparency.

A professional platform should at least:
– Explain the violation
– Provide proof
– Give a chance to appeal

Unfortunately, Freelancer.com did none of that in my case.

Because of this experience, I cannot recommend this platform to other freelancers or clients. If you are serious about long-term work, transparency, and support, I suggest using platforms like Upwork or Fiverr instead.

Date of experience: January 9, 2026
Australia
1 review
0 helpful votes
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Great onboarding process!
January 18, 2026

Russell V was extremely professional and made the verification process really easily. I have found the application easy to use and search for jobs to bid on. I am looking forward to exploring the search features and setting up notifications to maintain a constant bid regime.

Date of experience: January 7, 2026
Argentina
1 review
0 helpful votes
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***** Russell V.
January 18, 2026

Russell *******@RussellVerified
He's incredibly kind, always very friendly, patient, and professional.
He's been so patient with me, congratulations Russell, thank you so much!

Date of experience: January 7, 2026
Pakistan
1 review
0 helpful votes
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Review for Joan
January 16, 2026

Joan was the quickest representative I've ever talked to. It almost felt AI-like, haha. Highly appreciated. My KYC and financial issue was resolved right away.

Date of experience: January 6, 2026
Ireland
1 review
0 helpful votes
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Verified Badge
January 16, 2026

Was happy with how the verification was coordinated and the interview I had with Russell V. Russell was very professional and clear, and was a great help along the way

Date of experience: January 6, 2026
Spain
1 review
0 helpful votes
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Meine Erfahrung mit Freelancer.com (ich folgte der Empfehlung des Recruiters Howell) war äußerst enttäuschend und führte zu einem Verlust von ca. 5.000 € ohne jegliches brauchbares Ergebnis.
Ich wurde einem Entwicklungsunternehmen (Delaine Technologies, Ansprechpartner Sachin) zugeteilt. Während des gesamten Projekts traten mehrere schwerwiegende Probleme auf:
Die Kommunikation fand wiederholt außerhalb der Freelancer-Plattform statt (z. B. über WhatsApp), was gegen die Freelancer-Richtlinien verstößt.
Das Team forderte zusätzliche Zahlungen für grundlegende, zuvor besprochene Funktionen und behandelte logische und Standardfunktionen als „Extras".
Einfache technische Anforderungen (von einem unabhängigen Entwickler als einfach bestätigt) wurden 10–20 Mal besprochen und dennoch nicht umgesetzt.
Das Projekt wurde nie abgeschlossen.
Was die Situation noch verschlimmerte:
Das Team drängte aktiv auf eine positive Bewertung, und sobald diese abgegeben war, brach die Kommunikation praktisch ab. Ich wurde wochenlang ignoriert. Als direkte Folge des unfertigen Zustands entfernte Google die App schließlich wegen Nichteinhaltung der Richtlinien/Inaktivität aus dem Play Store.
Der zuständige Recruiter (Howell) handelte nicht neutral. Ich habe keine zufriedenstellende Unterstützung, keine Einhaltung der Plattformregeln und keine effektive Konfliktlösung erfahren. Eine Rückerstattung wurde abgelehnt.
Fazit:
Freelancer.com hat mich als Auftraggeber nicht geschützt, als Regeln verletzt, Leistungen nicht erbracht und die Kommunikation nach Erhalt einer Bewertung abgebrochen wurde. Für anspruchsvolle, professionelle Projekte ist das Risiko unannehmbar hoch.

Date of experience: January 3, 2026
GB
1 review
0 helpful votes
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Excellent Support Experience
January 13, 2026

I had an issue with my withdrawal and project statistics. The support team, especially Dawn, Ross and Margaux, were extremely helpful, responsive, and professional. They patiently guided me through verifying my Payoneer account, escalating my withdrawal request, and clarifying my profile statistics. Everything was handled efficiently and I am very satisfied.

Date of experience: January 3, 2026