FastGrowingTrees.comReviews 28,884

After my first order, FedEx sent tracking information along with an expected delivery date. The trees did not arrive, and when I checked the tracking information again, the details had changed. I then received an email from you asking how your business had done. I assumed you thought I had already received the trees. In my review, I stated that I was upset about the inconsistent delivery dates. I then received the following response:

My name is Amanda, and I am one of the Senior Representatives here at Fast Growing Trees. I am following up on your recent survey.

I am so sorry for the confusion. I see your order was originally scheduled to be delivered between Tuesday, January 6th, and Wednesday, January 7th. Based on the tracking information, your order is now scheduled to be delivered on Monday, January 5th.

Rest assured, our typical transit time is between 2-7 days. This is well within a healthy timeframe for the plants to be in their boxes.

I hope this helps! If you have any other questions/concerns that come up, please feel free to contact us directly at *******959 from 9-8 Eastern time, and we'll be happy to assist you further.

Amanda
Customer Support Specialist

What Amanda did not see was the original scheduled delivery date, because it had already been changed. I was not the one who was confused. When the new scheduled delivery date arrived, the trees showed "out for delivery," but once again, they did not arrive.

I then spoke with a very nice woman at your company who explained that the shipper had sent the trees back to the distribution center for inspection. This concerned me, as I was unsure why that would be necessary. She assured me she would investigate and, if needed, have new trees sent right away. She also mentioned that I had not received the 30% discount that was offered and said she would take care of that as well.

Unfortunately, I do not remember her name, but her customer service encouraged me to trust your company and place an additional order.

In contrast, Amanda's response suggested that I was somehow confused and that I should have known your typical transit time, which I could not find on your website.

Please locate the woman who helped me over the phone and give her a raise—just deduct it from Amanda's salary.

P.S. Amanda, if you write me back that I am confused again, I'll cancel every order.

I had 6 Arborvitae Trees die for no nonreason

Bought a blueberry bush and a meyer lemon tree. The blueberry bush is thriving but the Meyer lemon unfortunately did not make it. They sent me a replacement. Very good customer service.

After adding the Reliance Peach Tree to my basket and seeing the HURRY35 discount, it disappeared at checkout. Then a message stated that the discount was not available for my area. Disappointing, given the number of trees I ordered.

This was an excellent online shopping experience from start to finish. The website was well organized, making it easy to find what I needed. Ordering was straightforward, communication was clear, and shipping was fast. Everything arrived exactly as expected. I will absolutely order from here again.

The most difficult decision is what to purchase first! It's fun looking at all the options and trying to picture your future gardens! If you have any questions, you can call and speak to a live horticulturalist for advice. Amazing service!

The trees previously purchased have been in good condition when received. The one time the package was beat up and one tree was broken, it was replaced with no problems.

I have been growing Arizona Cypress trees for 5 years. Fast Growing Trees has given me the best quality and best deals on line. All the trees arrived healthy and strong. Fast Growing Trees always helps me with the price so that I don't have to pay full price. Good Company

I got an avocado tree. It was beautiful. I lost all the leaves, but II got an avocado tree. It was beautiful. I lost all the leaves, but I think it's going to live

Sweet Bay Magnolia had no support stick. Ranier Cherry tree came with black, insect eaten leaves. Remaining problems were with deliverer unable to read This Side Up.

I have purchased many plants and trees from here and anytime I have called regarding warranty they have replaced immediately with no issues.

I ordered two Navel Orange trees and they survived and thrived following a freak snow storm that hit the Gulf Coast in January of 2025. Can't wait to see them continue to prosper!

I've found FGT a very responsive business. When I have questions, they are always willing to help. If a plant is damaged, they make it right.

Tree came a little burned and smaller than expected. But it looks like its is healthy, dormant now. We shall see what happens in the spring.

I have ordered several trees from this website and they never let me down they are show up beautiful and when they don't they always replace it or give you your money back

I have placed several orders with FastGrowingTrees. The majority of ordered trees and shrubs came in good condition, healthy and as described. A few turned out to be much smaller than expected. One of the orders included a shrub that was listed as "buy one get one free". I suppose, I should have entered qty 2 to get 2 for the price of one, but I entered qty 1 and received one tiny plant only. The biggest disappointment was that one giant thuja tree that was in my first order was not delivered though it was on the packing slip. I suppose, a delivery person must have liked it, or it was delivered to a wrong address, but all my attempts to convince FastGrowingTrees' returns department were unsuccessful. No tree and no money back. Very disappointing.

We have ordered a variety of products from FGT. Shade, nut and fruit trees, berry and flowering shrubs, rose, hydrangea and lavender plants and several spruce trees. We have been very pleased with every order.

I love getting my trees from FGT I'm never ever disappointed at all. I thank them for getting me back into gardening & making it all fun again

Ive been buying from FastGroeingTrees for years, always a good product, and if any isdues arise, their customer service always comes through with a timely replacement!