On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Site was easy to maneuver through. Excited that all sizes were in-stock and arrived sooner than I evpected. Impressed. Placed another order just a few days ago. Thank you for an excellent experience.
I thought I lost my jerseys or they did not ship however they came but the box was not marked so I was not sure if that was the jerseys.
The shirts that were wrapped in plastic arrived perfectly. However, five shirts were not wrapped. Somehow, water got in the bag. I did not open the bag for a week after receiving it. The pink hoodie had mold all over it, and some of it had transferred to the gold hoodie and green shirt. I was not able to use the pink and gold hoodies, but the green shirt is dark enough that you cannot see the mold stain after washing it. The next time I order, I will request that all shirts be individually wrapped. They are excellent quality, and I was able to press vinyl on all of them that did not have mold.
These were shipped to the company that will put a design on the shirt and everything shipped and was delivered without any issues
Ordered two shirts, and they were both great. They fit well good material, no issues with him! The only problem I had is it took quite a while to ship and get here.
Great website, great selection, products are as expected with great prices. Fulfillment just took a little long. Not sure if it was because of the holidays but will continue to use them as a resource!
It was a very easy pleasant experience to work epic sports. My order was shipped and arrived very quickly. However the product itself is not very good. I ordered the Powernet numbered soccer goal 1236 (e*******). The first day using the net the mounting loop tore. I was able to modify it to keep using it. Then last week one of the spring push button broke. When a goal went in the net. To be fair it was hard shot. It was still only used about 5 times.
Like the pants, fit is good. Disappointed that I didn't get credit for the 2 earlier pairs that I ordered that were w
Labeled with wrong size.
Everything ordered was perfect and at a good price. Items were shipped and received much sooner than expected, with constant email updates along the way.
I love that I can stock up on staples for the family for less. Everything I've purchased has been very good quality. I will definitely be ordering again.
The baseball pants I ordered came quickly. The order was accurate and the pants looked to be in new condition. This order was a gift so I cannot comment on the fit.
I ordered my nephew the duffle bag, had his name put on it. Not gonna lie, was a little worried about how it would turn out.
You guys did an awesome job on his name. He absolutely loved it so thanks a million for rocking my nephews world and getting me a few points on the awesome aunt scale. Take care, Happy New Year to you all.
I got daily emails after placing my order telling me my order would arrive 12/23. My order arrived 12/26.
Product is as described but company email communications are both obtrusive and inaccurate.
I made the mistake of washing & drying my new shirt BEFORE I EVER WORE IT----It came out a WRINKLED mess; especially around the star on the sleeve. Since then I haven't even put it on.
My husband told me about Epic Sports right before Christmas. Our son received a football scholarship and is moving to his University today. All of the items arrived before Christmas and he was pleased with their quality and the colors... not too mention the prices were unbelievable! I wish I knew about this site when he was playing high school ball. I definitely will order more.
I always buy my kids stuff off the clearance every year. Sweats, Shirts, ball shorts. Never disappoints. Thank u for such an amazing clearance section!
Awesome experience as always. I have ordered my Staff gear from Epic sports for the last three years hard to beat the price, customer service and quality.
Epic Sports again has delivered an exceptional product for an exceptional price. I purchased these baseballs for my high school baseball coach and he loves them!
Was thrilled to find their customized softball pants. My Husband is on a State traveling tournament team, and is always looking for the best deals on uniforms. I customized 3 pairs of pants for him for Christmas, and he loved them! And the price is unbeatable!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!