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Booking.com Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to inadequate customer service and a lack of accountability. Many reviews highlight issues such as harsh refund policies, unresponsive support, and problems with fraudulent listings, leading to frustrations over lost funds and unresolved complaints. While some customers appreciate the variety of accommodations offered, the overwhelming sentiment indicates a lack of trust in the company's commitment to customer satisfaction. To improve its reputation, the company must enhance its customer service responsiveness and take greater responsibility for the listings it promotes.
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Do not book with this company as when you arrive at your accomodation your bookings will of been cancelled as this website takes your money and does not pass it on to the hotels be very very aware of this as it has been happening to a lot of people as as this awful company is not registered in the uk trading standards cannot do anything it is a scam
Yeah useful - Used this a few wks ago lots of reviews for anywhere u wanna stay, makes finding a hotal easy
From the business
Booking.com provides online bookings of hotels, resorts, hostels, and other travel accommodations around the world. The site attempts to separate itself from rival reservation sites by offering deals and its own hotel reviews. Booking.com is a subsidiary of Priceline.com, a publicly traded company (Nasdaq: PCLN).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members